ASK SSC Assistant , Regional Hub Asia
The IKEA vision is to create a better everyday life for the many people. Whether it's through a classic BILLY bookcase or a tasty plate of our soon-to-be-famous plant balls, we want to make a positive impact on people's lives in all the types of work we do. So, if you’re the kind of person who will go against the grain for the better, then we’d probably get on brilliantly.
WHO YOU ARE?
You have service-minded attitude to solve the problems.
You are skilled at good oral and written Korean or Japanese.
You are proficiency in working in a Windows-based computer environment and with Microsoft Office
A DAY IN YOUR LIFE AT IKEA
?Receive the queries of internal employees by calls or emails and register the case accordingly in system
?Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system.
?Solve the problems and provide the solutions/answers on 1st level (ASK SSC) according to the defined scope for ASK SSC in a defined time frame.
?Assign the case to 2nd level support (Operational team) to ensure professional and timely response to co-workers.
?Collecting the frequent asked questions and working on the standard answers.
TOGETHER AS A TEAM
To provide professional front-line services to external suppliers and internal employees , collectively handling information enquiries regarding invoices, TEC, pay slips and personal administration enquiries. It’s also the first contact window for employees on system problems.