Responsibilities of the position:
Be the *** point of contact for customers to collect on due and overdue Maersk invoices; Provides customer service regarding collection issues and short payments.
Responsible to drive Customer outcomes through positive customer experience in finance-related processes
Ensure as a minimum weekly follow-up of out-standings, ensuring no process over-dues days; Meet the DSO, OD 30 /90 , OS, ONA target for the customers and complete the tasks in accordance with the SLA. Regular monitoring for credit customers to keep their outstanding within credit limit.
Notify senior management on customer delinquency.
Interact with customers and raise disputes for customer queries on incorrect invoice.
Set up customer statements and maintain a dunning schedule in line with Maersk Line policies.
Regular review of customer accounts with team manager.
Respond to email within 24hrs or as needed depending on the criticality of the issue raised by the customer.
Drive root cause identification and fixing through IQ
Support deployment of any new requirements or suggest improvements where needed to improve working performance
Require,
Understanding of finance and business
Knowledge of SAP systems preferred but not required
Familiar with MS Office especially excel
Excellent understanding of finance and business
Fluent in English and Japanese (or Korean) (both written and spoken)
Knowledge of MAERSK Systems preferred but not required.
An analytical mind that is able to link/ relate to and analyze information
Superior Stakeholder Management and Communication skills
Familiar with MS Office