国际客服顾问
公司介绍
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
招聘需求：
Location: Shanghai
Key Responsibilities：
1.Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2.Communicate effectively with customers, showing empathy and patience;
3.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4.Advocate the Trip.com culture both internally and externally;
5.Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements：
1.Proficiency in both verbal and written (English)；
2.Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3.Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4.Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5.Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
必备条件：
1）英语
2）有服务意识
3）临场反应好，情绪稳定，擅长解决问题
4）是否接受旺季加班
Customer Advisor的日常工作内容是处理客户售后诉求，如退票、改签、姓名错、证件错，等。员工通过订单/系统操作，以及和航司/供应商等各方沟通，给客人提供售后方案，回复方式主要是电话