Duties and Responsibilities: 1. 带领团队提供高品质的客户服务，确保所有的交易往来都符合法规要求； Lead a team to deliver quality service and exceptional customer service to ensure regulatory expectations are met with all interactions; 2. 与其他部门紧密合作，及时为客户解决问题，并不断提升客户满意度； Work hand-in-hand with other internal teams to resolve client problems with a sense of urgency and improve customer satisfaction; 3. 维护CRM系统数据，并保证数据的准确性； Daily maintenance of data in CRM and ensure data quality; 4. 协助销售团队挖掘账户扩张机会实现现存账户的增长； Partner with sales to uncover and develop account expansion opportunities to support ongoing account growth; 5. 从静止账户和休眠账户中开发新需求，支持销售团队跟踪潜在客户/项目的进展； Explore new demand from cold and dormant accounts and support sales team on potential customers/projects follow up; 6. 开展每周1对1指导会议，确保团队成员与指定的客户之间建立良好客户关系，如：增加客户对普旭产品的采用量、客户保留率以及长期客户成功等； Guide team through weekly 1x1 sessions, to ensure they are fostering